Polestar Mahwah, NJ
Customer Experience Advisor March 2026 - Present
Documented cases following internal and Nation Highway Traffic Safety Administration (NHTSA) guidelines to provide clear records of alleged product failures, injuries, complaints, and information requests.
Identified trends in customers’ experiences and created records to prepare proactive internal response, stopping potential concerns early.
Develop strong brand identity and customer relationships through white glove customer service by being a frequent advocate for the customers internally, providing case updates two times a week, and addressing needs in a timely manner with clear resolutions.
Gather repair orders and legal documents to prepare cases for lemon law and buy back claims ensuring strict legal compliance and fulfilling obligations within required timeframes.
Provide technical support capable of diagnosing product malfunctions followed be clear instruction to resolve issues such as but not limited to digital key functionality, profile setup, connectivity services, charging, software behavior, and remote vehicle operations.
Authored internal resources and training guides to ensure standard operations across team and to efficiently provide customers with accurate resources and information, cutting response time down significantly.
Act as a liaison across customer advocacy, regional operations and service location teams’ information is properly communicated so that decisions can be made with accuracy.
SS&C Technologies Inc. New York, NY
Business Analyst Intern Summers '23 & '24
Led a cross-country team of six in the redesign of the private market client onboarding process, reducing time by six months.
Created two PowerBI management reporting dashboard tracking over 10 KPIs now used by the head of operations and financial services.
Authored system enhancement reconditions and presented findings to over 60 managers, several of which are now in operation.
Reconciled 20 funds daily for a Hedge Fund with over $100 million in assets under management, ensuring that overnight operations were completed successfully.
·Reviewed wire transfers, balanced records to confirm that investments were properly allocated and documented.
Met with senior management across various aspects of the business including Investor Relations, Treasury, Implementations, Client Onboarding, and Sales, gaining great insight into the intricacies of operating a large firm.
NJSBDC at Ramapo College Mahwah, NJ
Economic Consultant and Financial Analyst Intern May 2024 - July 2025
Evaluated 10 business plans per week tailored for individual feedback to address clients financial, operations, marketing, and expansion strategies.
Performed SWAT analysis and designed emergency action plans hedging clients against unforeseen events, ensuring continued business in the case of an emergency.
Educated clients on American business practices and economic conditions allowing business owners to make better informed decisions to acclimate to the local environment.
Assisted business in times of need, contributing to recover efforts allowing small businesses to continue operations despite devastating impacts.
Ramapo College of New Jersey Mahwah, NJ
Economic Research Assistant October 2024 - May 2025
Conduct in-depth research on socioeconomic influences on adolescent development in developing nations, assessing their effects on national health outcomes and productivity.
Standardized identifiers across 10+ datasets, merging thousands of records into a unified database and cleansing incomplete observations/outliers in Stata to improve accuracy and reliability.
Applied advanced statistical methods in Python and Stata (e.g., regression, correlation, trend analysis) to uncover key drivers of adolescent health and educational outcomes.
Managed and transformed datasets with 2,000+ variables, optimizing structures for more efficient analysis and cross-country comparisons.
Produced data visualizations and actionable insights to support research objectives, with implications for policy recommendations on youth development and public health.
Eastern Economic Association Mahwah, NJ
Student Assistant September 2023 - April 2025
Oversaw registration and directed 600+ attendees at the annual conferences, serving as a primary student liaison ensuring smooth check-in and assisting guest speakers with technical and logistical needs.
Manage ongoing membership registration, email inquiries, payment processing, and paper submissions for the annual conference.
Engaged with senior and award-winning Economists and Professors from around the world to discuss current research and economic issues.
Provide continuous administrative and communications support to facilitate planning for upcoming conferences.
Ramapo College of New Jersey Mahwah, NJ
Economics and Statistics Tutor October 2023 - April 2024
Led weekly tutoring sessions for roughly 20 students, breaking down advanced topics in Macroeconomics, Data Analysis, and Management Statistics into clear, practical examples.
Designed custom practice tests and problem sets to help students apply statistical theories, conduct hypothesis testing, and interpret results.
Trained students to leverage Microsoft Excel functions (e.g., regression, pivot tables, and statistical formulas) for data-driven decision-making and exam preparation.
Supported students with homework, projects, and study strategies, fostering long-term growth in analytical and quantitative skills.